Online visit includedNo charge unless a licensed provider approves treatmentPrescription only if a licensed provider determines it's appropriateLicensed U.S. providersDiscreet shipping includedCompounded medications are not FDA-approvedNot for emergencies, call 911
Support team member with a headset smiling at a colleague

FAQ

Questions, answered.

Getting started

How does an online visit work?

You answer a short online intake from home. A licensed provider from LocumTele reviews it, usually within 24 to 48 hours, and decides whether treatment is appropriate. Visits happen through a secure telehealth platform. Your licensed provider reviews your intake before any prescription is issued.

Is this for emergencies?

This is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.

Providers & prescriptions

Who prescribes my treatment?

A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate. If prescribed, your medication is dispensed by VSDH, a state-licensed pharmacy, and shipped to you discreetly.

Do I need a prescription?

Yes. Every product we offer is prescription only. Completing an intake or an order is not a prescription and does not guarantee one.

What if I'm not approved?

You aren't charged and nothing ships. Your provider may suggest other options, including in-person care.

Is this compounded or FDA-approved?

StrongMED Metabolic Start: compounded. StrongMED Metabolic Dual: compounded. StrongMED Hormone Balance Tablet: fda-approved. StrongMED Hormone Balance Patch: fda-approved. StrongMED Vitality On-Demand: fda-approved. StrongMED Vitality Daily: fda-approved. StrongMED Vitality Weekend: fda-approved. StrongMED Hair Shield: fda-approved. StrongMED Hair Density Oral: fda-approved medication; use for hair loss is off-label. StrongMED Hair Topical Trio: compounded. StrongMED Energy Shot: compounded. StrongMED Metabolic B Shot: compounded. StrongMED Metabolic C Shot: compounded. StrongMED Settle Tabs: fda-approved. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality.

Pricing & billing

When am I charged?

You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.

What's included in the price?

One monthly price, billed monthly. Your online visit, provider messaging, the medication if prescribed, and shipping are included.

How do I cancel?

Your plan renews automatically at the price and interval shown until you cancel, and you can cancel any time before your next refill by emailing support@strongmedhealth.com. You can also email support@strongmedhealth.com.

Shipping

When will it ship?

If a licensed provider approves treatment, your prescription goes to VSDH, a state-licensed pharmacy, which prepares it and ships it discreetly with tracking.

Where do you ship?

We serve all 50 states and Washington, D.C. See State availability for the full list.

Privacy & safety

Is my information private?

Yes. Your detailed medical answers are held temporarily in your browser and are not stored by this website. We save only your contact details, your order request, your consents and whether the screening could continue, and we never sell your information or share it with advertisers. See our Privacy policy and Notice of privacy practices.

What if I have a side effect?

Message your care team. Email support@strongmedhealth.com. For anything serious, call 911. You can also report side effects to FDA MedWatch at 1-800-FDA-1088.

Stronger, together.

Backed by medicine.

Start with a short online visit. No charge unless a licensed provider approves treatment.